1. About these Terms

Kitup is run by Kitup LLP, with its registered office at Pune, India ("Kitup", "we", "us"). These Terms apply when you use the Kitup app, the website www.kitup.in and our related services (the "Platform") to find, book and pay for sports turfs, courts and other facilities ("Venues"). By using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

2. Who can use Kitup

• You must be 18 or older, or have the consent of a parent or guardian. If you are under 18, your parent or guardian must agree to these Terms for you, take responsibility for your use of Kitup and your behaviour at any Venue, and supervise your bookings. We treat any booking made for a player under 18 as approved by their parent or guardian.
• The information you give us must be true and kept up to date.
• You may have one account. It is personal to you, and you are responsible for keeping your login safe and for everything done through it. Tell us straight away at contact@kitup.in if you suspect misuse.
• If you book for a company or club, you confirm you can agree to these Terms on its behalf.

3. What Kitup does

Kitup is an online sports venue booking platform. We help you find and book Venues, which are owned and run by independent Venue Partners. We do not own or operate the Venues, and Venue Partners are not our employees or agents. Listings, prices and availability come from Venue Partners and can change, so we cannot promise that any Venue or slot will always be available.

4. Bookings

• A booking is confirmed only after your payment goes through and you receive a confirmation by SMS, email or in the app.
• Availability can occasionally be wrong, for example when a Venue takes a booking in person. If we cannot honour your booking, we will offer another slot, another Venue or a full refund.
• Each Venue has its own house rules and entry requirements, and you must follow them.
• For group or split-payment bookings, each person is responsible for the full amount until it is paid.
• Company or bulk bookings may have separate terms, which will apply over these Terms for those bookings.

5. Prices, fees and payments

• Venue Partners set the booking price, which is shown before you pay. Prices can change without notice.
• You can pay by UPI, card, net banking or wallet through our payment partners. We do not store your full card details; the payment partner handles them.
• If money is deducted but no booking is confirmed, we will work to return it to your original payment method within the time set by your bank or payment partner.
• Some Venues accept cash at the Venue. Cash payments are between you and the Venue.
• Offers, discount codes, referral credits and any Kitup Wallet balance follow the terms shown with them. They cannot be transferred or exchanged for cash, and we may change or withdraw them.

6. Cancellations and refunds

• You can cancel for free up to 4 hours before your slot starts, unless the booking is marked non-cancellable.
• Cancelling within 4 hours of the start may cost up to 50% of the booking amount. No refund is given after the slot starts or if you do not show up.
• A Venue or an event may have its own cancellation rules, shown at the time of booking. Those apply instead.
• You may reschedule, subject to availability. A rescheduling fee may apply and will be shown first.
• If we or the Venue cancel your booking (including for maintenance, bad weather or events outside our control), you get a full refund or an equal credit for a future booking.
• Refunds go to your original payment method within 7 to 10 business days. Actual bank or payment gateway charges may be deducted. If the cancellation is entirely our fault, we will not charge you for it.

7. Venues

Each Venue Partner is responsible for its listing being accurate (photos, prices, facilities, hours and cancellation terms), for holding every licence and approval it needs to operate, and for the safety, upkeep and insurance of its Venue and equipment. We check Venue Partners in good faith when they join, but we do not inspect Venues or guarantee their quality or safety. If you have a problem with a Venue, tell us and we will help sort it out, but the Venue Partner is mainly responsible for fixing it. We may remove any Venue Partner that receives repeated or serious complaints.

8. How to behave

• Arrive on time, leave on time, and keep to the number of players your slot allows.
• Look after the Venue and its equipment. You are responsible to the Venue for any damage caused by you or your group.
• Be respectful. No abuse, threats, violence or discrimination towards staff, other players or anyone else.
• Follow house rules and safety instructions. No alcohol, tobacco or banned substances at a Venue unless the Venue allows it.

You must not: use the Platform for anything unlawful; pretend to be someone else; use bots or scrapers; copy, reverse engineer or probe the Platform; upload harmful or offensive content; use the Platform for betting or gambling; or post fake or misleading reviews.

If you break these rules we may remove you from a Venue without a refund, cancel bookings, and suspend or close your account.

9. Sports, safety and insurance

Sport carries a real risk of injury, illness, damage to property and, in rare cases, death. By booking you accept these risks and take part voluntarily. You are responsible for checking that you are fit to play, and should speak to a doctor if you are unsure. For players under 18, the parent or guardian accepts these risks, and the release below, on the player's behalf. Kitup does not supervise Venues or activities and does not provide medical help or insurance. We strongly recommend your own accident or health cover. Except where the injury or loss is caused by our proven gross negligence, deliberate misconduct or fraud, you release Kitup and its people from claims arising from your use of a Venue or participation in a sport.

10. Reviews, content and our brand

• Reviews and ratings must be honest and based on your own experience.
• You keep ownership of what you post, but you give Kitup a free, worldwide, permanent licence to display and use it on the Platform and in our marketing. You confirm you have the right to give this licence.
• We may review, edit or remove content at any time.
• The Platform, the Kitup name and logo, and our content belong to Kitup or its licensors. You may use the Platform for personal, non-commercial use only. Other brands belong to their owners.

11. Third-party services and privacy

The Platform uses services from others, such as payment partners, maps and messaging providers, which have their own terms and privacy practices. We are not responsible for them or for sites we link to. Our Privacy Policy explains how we handle your information. We share your details with a Venue only as needed for your booking, and with payment partners only to process payments. By agreeing to these Terms you agree to receive messages about your bookings. You may also receive offers and updates, and you can opt out of those at any time in the app.

12. Our responsibility

• The Platform is provided "as is" and "as available". We do not promise it will always work without interruption or error, or that listings, prices or availability will always be accurate.
• We are not responsible for the actions or failures of Venue Partners, other users, payment partners or other third parties, or for injury or loss at a Venue.
• Our total responsibility to you for any claim is limited to the amount you paid us for the booking involved. We are not liable for indirect or consequential losses, or loss of profit, data or opportunity.
• None of this limits responsibility for death or personal injury caused by our own proven negligence, or for fraud, or anything else that cannot be limited.
• You agree to cover Kitup and its people for losses and costs (including reasonable legal fees) caused by your breach of these Terms, your misuse of the Platform, your content, or your conduct or any injury or damage you cause at a Venue.

13. Suspension and ending

You can stop using Kitup at any time by deleting your account in the app or writing to contact@kitup.in. We may suspend or close your account, with or without notice, if you break these Terms, if we suspect fraud or misuse, or if we need to protect the safety or security of the Platform, users or Venue Partners. Any Kitup Wallet balance will be dealt with fairly, except where it is lost because of fraud or a serious breach. Ending your account does not affect anything that already happened, and clauses that are meant to continue (including sections 9, 10 and 12 and the dispute terms) will continue.

14. Events beyond our control

We are not responsible for delay or failure caused by things outside our reasonable control, such as natural disasters, fire, flood, epidemics, government restrictions, war, unrest, strikes, or internet, phone or power failures. If this affects your booking, we will tell you and, where we can, offer a new slot or a credit.

15. Complaints

If you have a complaint, contact our Grievance Officer. We will acknowledge it within 48 hours and aim to resolve it within one month.

Grievance Officer: Sanket
Email: contact@kitup.in

16. Governing law and disputes

These Terms are governed by the laws of India. If there is a dispute, we will first try to settle it by talking, for 30 days after one side tells the other in writing. If it is not settled, it will go to arbitration before a single arbitrator agreed by both sides, in Pune, India, in English. Subject to that, the courts in Pune have exclusive jurisdiction. Either side may ask a court for urgent interim relief at any time.

17. General

• Changes: We may update these Terms. We will post the new version with a new date and, for important changes, tell you by email, SMS or in the app. If you keep using Kitup after a change takes effect, you accept it.
• Notices: We may notify you using the contact details on your account. You can write to us at contact@kitup.in.
• Whole agreement: These Terms, the Privacy Policy and any booking-specific terms are the full agreement between you and Kitup.
• If part is unenforceable: the rest still applies. If we delay in enforcing a right, we have not given it up.
• Transfer: We may transfer our rights and duties to a related company or successor. You may not transfer yours without our written consent.
• Electronic agreement: You agree to sign up to these Terms and receive notices electronically.
• Language: These Terms are in English. If there is a translation, the English version prevails.

18. Contact us

Support: contact@kitup.in